1. Returns are accepted by permission, generally only within 30 days
after the product is shipped. Please contact us via email at information@preferredsafety.com,
or phone 1-800-301-3188 to receive a Return
Authorization (RA) number. Please have the date of your original order
and the sales order number or invoice number available when requesting
an RA number.
2. Return freight will be the responsibility of the purchaser and
credit will be issued only for the goods returned, less any freight. If
an item is being exchanged, the purchaser is responsible for return
freight, as well as freight for shipment of the new item. The only
exception is in the event of a mistaken shipment on the part of Preferred Safety Products or one of our manufacturers. In such a case, Preferred Safety Products will bear the freight both ways for the product return/exchange.
3. The RA number must be written on the box or included inside the
box for processing. Without an RA number, the shipment will be refused.
4. Restocking fee (10%-20%) – Fee may be waived for exchanged item.
5. Return in unused or like new condition.
6. Return with original packaging, literature, labels.
7. Warehouse not responsible for damaged or loss of items during
shipment.
8. Report any freight damage within 24 hours of receipt.
9. When returning, use packaging that will provide proper protection
for all items.
10. We stand behind the quality and conditions of our products. We want you to be completely satisfied with your order, and we will work to make it right. If we make a mistake in shipping, quality, production, or packaging, we will work to make it right. If you simply change your mind or desire something else instead, we cannot accept responsibility, but we will work assist you in any way we can to satisfy your needs.
